Effective Date: 07/08/2026

AND Services respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, online forms, phone calls, text messages, advertisements, and other communications with us.

Information We Collect

We may collect information you choose to provide, including:

  • Name
  • Service address or location
  • Email address
  • Phone number
  • Details about the service you are requesting
  • Appointment, estimate, repair, installation, maintenance, or customer service information
  • Information provided during phone calls, text messages, chats, emails, or form submissions

We may also collect certain website and device information, such as IP address, browser type, device type, pages visited, referral source, cookies, website usage data, and similar analytics or advertising measurement information.

How We Use Information

We use the information we collect to operate our business and provide services to customers.

This may include using information to:

  • Respond to service requests
  • Schedule appointments
  • Provide estimates, repairs, installations, maintenance, and customer support
  • Contact customers by phone, text message, email, or other methods about their request or service
  • Confirm appointments and provide service-related updates
  • Manage customer records
  • Improve our website, advertising, customer service, and business operations
  • Measure website and advertising performance
  • Prevent fraud, spam, misuse, or unauthorized access
  • Comply with legal, insurance, regulatory, or business recordkeeping requirements

We do not sell, rent, broker, or provide customer leads or personal information to third parties for their own marketing, sales, or unrelated business purposes.

Technology Systems and Service Providers

We use technology systems and service providers to help us operate our business. These systems may store, process, or transmit information on our behalf so we can manage service requests, schedule appointments, communicate with customers, maintain customer records, process payments, measure website performance, and protect our systems.

Examples may include:

  • Website hosting platforms
  • Online form systems
  • Customer management software
  • Scheduling and dispatch systems
  • Phone systems
  • SMS/text messaging platforms
  • Email systems
  • Payment processors
  • Analytics tools
  • Advertising measurement tools
  • Security, fraud-prevention, or spam-prevention services

These technology systems and service providers are used to support AND Services business operations. They are not permitted to use personal information for their own marketing, sales, or unrelated business purposes.

SMS/Text Messaging Program

By providing your mobile number and opting in, you agree to receive SMS/text messages from Volition. These may include service reminders, appointment updates and customer notifications

Message Frequency: Varies based on your interaction with us
Message & Data Rates: May apply
Opt-Out: You may unsubscribe at any time by replying STOP. You will receive a confirmation message, after which no further messages will be sent
Help: For assistance, reply HELP or contact us at our listed phone number
Privacy: We do not sell or share SMS consent or personal information with third parties for marketing purposes

Calls, Emails, and Other Communications

When you contact us or submit a form, we may contact you by phone, email, text message, or other communication methods regarding your service request, appointment, estimate, customer account, or previous service.

If you opt in to receive marketing communications, we may send service reminders, offers, promotions, or other updates from AND Services. You may opt out of marketing emails by using the unsubscribe link where available. You may opt out of marketing text messages by replying STOP.

Service-related communications, such as appointment confirmations, technician updates, estimate follow-ups, or messages about requested service, may still be sent when necessary to fulfill your request or manage your customer account.

Cookies, Website Analytics, and Advertising Measurement

Our website may use cookies, pixels, analytics tools, call tracking, and similar technologies to help us understand how visitors use our website, improve user experience, measure advertising performance, and protect against spam or misuse.

These technologies may help us understand information such as which pages are visited, how visitors reached our website, which advertisements or search terms may have led to a service request, and how users interact with our website.

You may be able to control cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect and maintain. However, no website, system, or method of transmission can be guaranteed to be completely secure.

Children’s Privacy

Our website and services are intended for adults, homeowners, property owners, tenants with authorization, or other authorized decision-makers seeking home services. We do not knowingly collect personal information from children under 13.

Accessing or Correcting Information

You may contact us to request access to, correction of, or deletion of personal information you have provided to us, subject to reasonable verification and any legal, business, insurance, or recordkeeping requirements.

To protect privacy and security, we may take reasonable steps to verify your identity before granting access, making corrections, or deleting information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

How to Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us using the phone number or contact form listed on our website.