Job Summary

Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment.

Job Duties

• Provide fast, friendly and fun customer service to both internal and external customers
• Answer incoming calls related service, billing, and other departments.
• Schedule service / estimate appointments in a timely manner.
• Make out bound calls to book, confirm, and survey upcoming or completed appointments
• Manage customer concerns and work to resolve them efficiently and effectively
• Other assigned duties as directed by management

Education and Experience

• High school diploma or equivalent
• Min 2 year experience in a customer service dispatcher environment
• HVAC experience a plus but not required

Key Competencies

• Honesty and integrity
• Excellent customer service skills
• Ability communicate empathy
• Critical thinking and problem solving
• Detail oriented
• Adept learner
• Ability to multitask
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
• Knowledge of Successware21 a plus
• Excellent written and verbal communication skills

Physical Requirements

• Must be able to sit for long periods of time
• Must be able to work varying shifts including days, nights, and weekends

Pay Scale

Pay will be based on experience and performance.