Average Rating / 36 Total Testimonials
The tech that came out when our unit quit working, Carl Thornton, was very clean, neat, pleasant & knowledgeable. I would recommend him & your company to anyone. Although the unit was not replaced in one day, they did loan us a room air conditioner & also did offer to put us up in a hotel for free. Hopefully the new unit will be installed completely tomorrow.
Service Tech Brandon was excellent.
We wanted to say Thanks, especially to Carl, for his patience and thoroughness in explaining to us all our options for a new A/C unit. He provided information that made it possible for us to make an informed decision. The installation went very smoothly and the air is working very well. Your company was recommended to me by my niece, and I will certainly recommend it to others.
I'd like to congratulate you on your employee Kevin! He was exemplary in every way! all the tools and equipment he brought to the inspection were clean & properly coiled He was meticulous in his use of 'boot covers when he came inside. He was adept in opening the units for examination after gauging the present performance of the units he presented his analysis of their operation and gave the reasons for below normal performance in a way that ensured our understanding of the situation. He contacted the office and then presented us with the alternatives as suggested by 'headquarters' He conveyed his personal interest and concern for the situation. My son-in-law owns the property and he accepted each suggestion and all 'repairs' made to the 2 'new' units and is now outraged to find this degree of deterioration ( for which no treatment had been suggested!
Kermit was at our home today to provide the 34. 95 a/c tune-up offered in your advertising. I certainly believe we got our money's worth -- and then some. He did far more than I expected and taught me a great deal that I didn't know. When the inevitable sales pitch developed, his approach and manner were quite professional: neither argumentative nor intimidating. When the time comes to replace our ancient a/c system, we will certainly consider And Services.